Terms governing account access, service use, billing, deployment, and client responsibilities.

To create an account, the client must expressly accept these Terms of Service, the Privacy Policy and the Acceptable Use & Compliance Policy by ticking the acceptance box at signup. Kognarit records the date and time of that acceptance and the version of each document accepted. Using the service, paying for it, or continuing to operate it after activation confirms that acceptance.

These Terms should be read together with the Payment Policy, the Privacy Policy and the Acceptable Use & Compliance Policy.

Accounts created before 8 October 2026 accepted these Terms under the earlier wording — by creating an account, using the service or paying for it — and no document version was recorded for them. Their continued use of the service is governed by the current version of these Terms.

Kognarit is a business-to-business software-as-a-service (SaaS) platform offered internationally. It provides a managed path for creating, configuring, activating, and operating an AI assistant connected to a client's own website and account path.

The service includes account creation, setup flow, dashboard access, document upload and knowledge-base preparation, activation path, deployment path, billing structure, and support availability as described across the platform.

Kognarit is paid only for its own software service. It does not process payments for clients or third parties, and the assistant has no payment capability, as set out in the Payment Policy.

The service is intended for businesses, organisations and individual entrepreneurs using it for business purposes. It is not offered to consumers for personal, family or household use. The person creating an account confirms that they are authorised to act for the business they register and that the registration information is accurate.

Kognarit markets the service primarily in Georgia but accepts lawful businesses from other countries. Eligibility depends on lawful use, accurate registration information, the outcome of the compliance screening described in section 13, and compliance with these Terms and the related policies. Kognarit may refuse or restrict service for particular countries, regions or business categories where sanctions, applicable law or the requirements of its banking and payment partners make that necessary.

The client is responsible for the documents, data, business material, business descriptions, and account information provided through the dashboard and service flow.

The client is also responsible for the correctness, relevance, and appropriateness of the business information used for the knowledge-base path and the website deployment path.

If the client uploads incorrect, incomplete, misleading, or unsuitable material, the client accepts responsibility for the consequences of that material in relation to the service path and assistant behavior.

The client is responsible for how the service is used on the client's own website and for how the assistant is presented, deployed, and relied upon through the client's public-facing environment.

Support may help with guidance, but the client remains responsible for the operation of the client's own website, the business context in which the service is used, and the decisions made around deployment and business use.

The client must not use the service for abuse, unlawful conduct, misleading deployment, intentional misuse, or attempts to break, bypass, attack, overload, or improperly manipulate the system.

The client must not use the service in a way that creates deliberate harm, violates applicable rules, or interferes with the integrity, stability, or controlled operation of the platform.

The detailed list of prohibited uses is set out in the Acceptable Use & Compliance Policy.

Service access and active operation are tied to billing status and the payment structure described in the Payment Policy. Fees are generally non-refundable once the service or setup work has begun. A refund is made only where applicable law requires it or for a confirmed duplicate or erroneous payment, as set out in the Payment Policy.

Access may be limited, paused, or removed where billing is overdue, or on any of the grounds listed in section 14.

The detailed billing path, including setup payment, monthly base fee, usage billing, overdue balances, grace period, and AI pause behavior, is explained on the Payment Policy.

The client is responsible for keeping the API key secure after it is issued through the activation path.

If the client loses the key, suspects misuse, or experiences an access problem, the client must contact support as soon as possible.

The client must not intentionally expose or misuse the deployment key or use it outside the permitted deployment structure of the service.

Support is available to help with setup, onboarding, billing questions, deployment guidance, and related service issues.

Support availability does not transfer responsibility for the client's own business operation, website operation, uploaded information, or deployment decisions away from the client.

The client may close the account through the platform where that functionality is provided. Kognarit may also close an account on the grounds listed in section 14.

When an account is closed, the live service path ends: access is disabled and operational credentials are revoked. Closure does not erase records on the spot: the account's documents are purged and its ordinary profile data anonymised no later than 12 months after closure, conversations and visitor data follow their own 12-month periods, and invoices, payment, legal, compliance and security records are retained for applicable legal obligations — as described in the Privacy Policy and the Visitor Data Policy. If the client later returns, the client begins again as a new account path under the service structure then in effect.

The service may be improved, updated, modified, reorganized, or adjusted over time as part of product development, operational improvement, provider changes, billing updates, security improvement, or service evolution.

Continued use of the service after applicable updates may be treated as continued use under the updated service structure, subject to the governing policies and terms in effect.

When these Terms, the Privacy Policy or the Acceptable Use & Compliance Policy change materially, the updated version is published on this site with a new version number and date. New signups accept the version in effect at the time of signup.

These Terms do not operate alone. The service also follows the Payment Policy, the Privacy Policy, the Acceptable Use & Compliance Policy, the Service Delivery Policy and the Visitor Data Policy.

By accepting these Terms at signup, and by proceeding with payment or continued use, the client accepts the service structure as described across those related pages.

Kognarit screens client accounts automatically against sanctions data provided by OpenSanctions. Screening runs when an account is created, on every new login, and when Kognarit staff re-run it from the administration console. It does not run continuously: nothing re-screens an account during a logged-in session, and there is no scheduled re-screening between those events.

Screening compares the business name, country of registration, address and website the client declares, and the contact person's name, with entries tagged as sanctioned, sanctions-linked or debarred. A potential match restricts the account: operational access is withheld, the account's data is kept, and Kognarit reviews the match. After review, Kognarit either lifts the restriction or closes the account.

Screening is a limited check against sanctions and debarment data. It is not full identity verification (KYC), it is not transaction monitoring, and it cannot guarantee that every sanctioned or unlawful party is identified. Appearing in other datasets, such as lists of politically exposed persons, does not by itself restrict an account. Details are set out in the Acceptable Use & Compliance Policy.

Kognarit may refuse to open an account, restrict or suspend access, or close an account where:

• compliance screening returns a potential sanctions match that is not cleared on review, or the client or a person connected with it is found to be subject to applicable sanctions;
• registration information is false, misleading or incomplete, or the client does not respond to a reasonable verification request;
• the service is used for fraud, phishing, impersonation, unlawful transactions, malware, illegal goods or services, deceptive collection of personal data, or any other use prohibited by the Acceptable Use & Compliance Policy;
• providing the service would breach applicable law, sanctions, a valid order of a competent authority, or the requirements of Kognarit's banking or payment partners;
• invoices remain unpaid after the grace period described in the Payment Policy;
• the client attacks, overloads, bypasses or misuses the platform, or exposes or misuses its API key;
• continuing the service would expose Kognarit, visitors or third parties to a material legal or security risk.

Where it is lawful and does not prejudice an investigation, Kognarit tells the client the reason and what is needed to resolve it. A restricted or suspended account keeps its data. A closed account's records are retained as described in the Privacy Policy, and closure does not cancel amounts already due.

Kognarit records compliance events and decisions — screening results, restrictions, reviews, clearances and closures — together with administrative and security actions. Authorised Kognarit personnel may inspect account records, uploaded documents, conversations and visitor data where reasonably necessary for support, security, abuse prevention, billing, compliance, dispute handling or legal reasons, limited to what that purpose requires.

Kognarit preserves records relevant to an investigation, dispute or legal claim for as long as that purpose requires. It discloses client or visitor data to authorities only where applicable law requires it or in response to a valid legal request or order, and it does not provide bulk access to client or visitor data on its own initiative.