How the service is delivered, and what delivery means.

Kognarit is a managed AI assistant service delivered entirely online. There are no physical goods, no shipping, no couriers, and no physical returns at any stage.

Everything the client receives is digital: a client dashboard account, a configured AI assistant, a website widget, and ongoing hosted operation and support.

Delivery consists of setup and configuration work, preparation of the knowledge base from documents the client provides, access to the client dashboard, the website widget for installation on the client's own site, and continued hosted operation of the assistant.

The setup fee covers the onboarding, configuration, preparation, and integration work. The monthly base fee covers continued access, hosting, service availability, and support. Usage and storage are billed separately as described in the Payment Policy.

Setup work begins after the setup payment is completed or otherwise arranged and approved, and after the client has provided the information, documents, and access needed for configuration.

Online card checkout is pending TBC approval and integration. Until it is available, the setup payment is arranged manually with Kognarit support.

Delivery timelines depend on the client's website, the documents supplied, the access provided, and the complexity of the setup. Kognarit does not guarantee a fixed completion time.

Where information or access is missing, delivery pauses until the client supplies what is needed. Kognarit will say what is outstanding rather than leaving a setup silently stalled.

The client is responsible for supplying accurate business information, the documents or content the assistant should answer from, and any access required to install the widget on their own website.

Where a client's website or platform restricts custom scripts, installation may not be possible on that platform. Kognarit will assist within reason, but cannot remove restrictions imposed by a third-party platform.

The service is accessed through the client dashboard and through the website widget installed on the client's site. The website widget is the only visitor channel currently available.

Social channels such as WhatsApp Business, Instagram, and Facebook Messenger are planned and not available yet.

Support is available by email at support@kognarit.com and on WhatsApp. We usually respond within 1–2 business days.

This policy should be read together with the Terms of Service, the Payment Policy, the Privacy Policy, and the Visitor Data Policy.